Frequently Asked Questions |
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Q: I cannot find the style/color/size I am looking for, what should I do? Or call us at: 1-888-766-2448 or 323-722-5592 and ask for a sales representative. Q: Do you offer Big and Tall sizes? Q: Where do you ship from? Q: Do you make clothes for infants and toddlers? Q: Where can I find forms for resale & credit card authorization? Q: Do you offer screen-printing or embellishment services? Q: Do I need to register before viewing the products at Roochi.com? Q: Do you offer Irregular clothing? Q: Do you offer Private Label programs? A: Yes, we can provide a variety of Private Lavel programs - please contact our Merchandising Department at info@roochi.com Q: How do I get terms of credit? A: Please find the applicable forms in our Customer Service section. Q: Do you have an Online Order Form? A: Yes, this can be found in our Customer Service Section. Q: How can I order samples? A: Fill out an Order form (from our Customer Service Section). Please note, samples carry a $15 charge per order. Q: Are you an ASI Suppler? A: Yes, our ASI Number is: 83569. We offer a 10% ASI discount. Minimums There are no minimum orders! We will gladly accept any size order. Except in cases when goods come in Pre-packs. Pick-Up Orders Pick up orders between 8.30 AM and 5 PM local time Monday through Friday. Current customers, please allow 2 hours for your orders to be processed. New customers should allow 4 hours. For your convenience, our pick-up room accepts VISA, American Express and MasterCard. No money orders are accepted in the pick-up room. Certified checks will be verified by the credit department when given to the pick-up room. (Certified checks must be brought in before 3 PM.) Merchandise cannot be brought back to the pick-up room without a prior return authorization number from the customer service department. Please call your Account executive for return authorization. Back Orders Back orders can be placed on the web or by contacting us. Back orders will be processed in the order they are received. Back orders resulting from partial shipment will be canceled unless special arrangements are made after the order is shipped. Each back order will incur separate shipping charges.
Refused And Cancelled Orders
All refused, cancelled and unclaimed shipments, or those returned due
to customer error, are subject to a 15% restocking charge in addition
to all freight costs.Prices
Dozen price: Price per piece for one dozen of the same style, color and size. Piece price: Price of individual pieces not bought in solid dozens. Terms and Payment Methods C.O.D. Terms are F.O.B., C.O.D. certified check. C.O.D. certified check customers receive 1 C.O.D. charge on each box. C.O.D. check customers receive 1 C.O.D. charge per order. The UPS C.O.D. charge is $9.00 and is subject to change. Company Check Acceptance of company check or net-30 terms requires our prior approval via review of a Roochi credit application. To download a credit application please visit our Customer Service Section. Allow 2 to 3 days for the Roochi credit application and check application to be approved. A finance charge of 1.5% per month (18% per annum) will be charged on balances past terms. Accounts will be charged $25 for checks returned for any reason. Credit Cards VISA, American Express, MasterCard are accepted. For your protection, we require the proper completion of our credit card authorization form before the shipment of any credit card orders. Ask for our standard price list. Drop Shipments Drop shipments must be net, credit card or prepaid terms. All merchandise drop-shipped to third parties (e.g. screen-printers, embroiderers, etc.) must be inspected for accuracy (against packing list) and product flaws before printing or embroidering. Roochi is not responsible for discrepancies on orders sent to anyone other than the invoiced customer. Garment Content & Care
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